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Student Information System

SIS Frequently Asked Questions


How Do I View My Financial Aid Awards?

To view financial aid awards use the following navigation.

Watch a Video


Login to SIS

Click on Self Service

Click on Student Center*

Click on View Financial Aid

Click on the Aid Year you wish to view.

The Award Summary page will open displaying showing the type of financial aid that will be made available to you for the year. There is also a breakdown by term of how much you can expect to receive as a full-time student.

* Note that the award shows as Amount Offered by term. This amount is based upon your taking at least twelve credit hours. If you take fewer than 12 credits, your grant awards will be adjusted.

    • 12 or more credits - no adjustment needed
    • 9, 10 or 11 credits - 75% adjustment
    • 6, 7, 8 credits - 50% adjustment
    • 1 to 5 credits - Most students would not receive aid for 1 to 5 credits. Some Pell Grant students and PTAP Grant students may qualify for these partial funds. Contact your campus financial aid office to determine if you are eligible to receive these funds.

On the Account Inquiry page, use the CLICK HERE to see Pending Financial Aid Based on Actual Enrollment button to ensure your pending financial aid covers your full charges. Click to view more information.

Don't forget to click " Sign Out" on the top right-hand corner of the screen when you are finished.

*Note:  To view your financial aid and tuition account information for TCC, you must set your Institution field in User Preferences to Tidewater Community College.


How  to Check Courses that Appy





                                    How to Check for Eligible and Ineligible Courses

                                            Financial Aid Course Audit (FACA)


Login to SIS

Click on Self Service

Click on Student Center

Look below the Finance Heading

Click on "View Financial Aid"

Click on the "Aid Year"

Click on the "View Course Eligibility" link for the term you want to review.

If you are registered for courses during the term you selected, you will see the "FA Course Eligiblity" table listing each course that you have registered for.  Each course will indicated with a check mark if it is an eligible course, an "X" if it is an ineligible course, and a question mark if the course has not been evaluated by the FACA process.






               How to Check for Refunds and Remaining Balance Disbursements

Login to SIS

Click on Self Service

Click on Student Center

Look below the Finance Heading to the "Other Financial.." drop-down menu box.

Click on Account Activity in the drop-down menu and then click the double arrow go button to the right of the menu box.

If your refund has been processed, you will see the amount shown in the REFUND column. Look at the Posted Date column and allow the anticipated time based upon the refund option you have selected.


Click and view the following frequently asked questions with screen shots of what students will view in the SIS account. You will need Adobe Acrobat Reader to view these files


I Have a Loan Offer, what do I do next?    

How to Tell if Your Loan is Approved

How to View a Refund and/or Remaining Balance Payment

I Have Pending Financial Aid, Will I Be Dropped From Classes?

I Have Full Financial Aid But the Balance Says Past Due?



Students with questions about Financial Aid Awards should visit their campus financial aid office.

SIS Version 9